Services

Design
Thinking

Innovation Workshops

Product
Management

Design Definitions and Delivering the Products

User
Experience
Design

Building Delightful User Experiences

User
Interface
Creation

Elegance and Power of Interface Design

Ecosystem
Partnerships

Building Technology Partner Value

Data
Optimization

Goldmining the Data

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Define and implement
groundbreaking digital strategies

The digital tsunami is forcing organizations to adapt, with unprecedented pressure to review core business propositions and to innovate. This is true not only of the company’s product and services offerings but also of the very way they operate.

Find out how to succeed with your transformation projects.

See our areas of expertise
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Experiences encompass all aspects of the user's interaction with the company, its services, and its products.

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Design Thinking
Transformation by Team Design
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Design Thinking provides a "team innovation" approach to problem solving and research. This is extremely useful in tackling complex process flows that are ill-defined or unknown, by understanding the human needs involved, by re-framing the variables in human-centric ways, by creating many ideas in brainstorming sessions, and by adopting a hands-on approach in prototyping and testing. Understanding the five stages of Design Thinking empowers teams to propose solutions in multiple scenarios and is the first step to delivering means for corporate productivity and delightful customer experiences.

We conduct creative workshops:

- Involve your key stakeholders
- Create the conditions to think outside the box and review best practices
- Define user scenarios that take build deeply on customer empathy
- Factor in innovative ecosystem services that link to your legacy solutions

Five Stages of the DT process

Courtesy "The Design Thinking Foundation"

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"Design Thinking workshops are an essential component of well lead digital strategies. They do not only bring out the great ideas but also stimulate internal and external stakeholders to participate in the transformation process. They serve as a key foundation for the User Experience Design and the entire Product Management process."

Eric Lemaréchal - MD FFS Digital

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Data Optimization
Goldmining the Data
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Realizing the importance of data, and following a data-centric approach rather than an application-centric approach is what most enterprises are fostering nowadays to facilitate a seamless digital transformation. This approach unifies the operational and informational silos under a single architecture to not only enhance accuracy, but also eliminate the need to duplicate data thus saving considerable amount of time and improving performance.

Gone are the days when data was merely a supporting asset for businesses. With industrial revolution 4.0 round the corner, data is at the centre of the business, in fact, data itself is the business!

We help you assess the core data structure coherence and nomenclature:

- Review the value derived from existing databases and workflows
- Work with internal teams or outside specialists to adapt the future data strategy
- Structure aspects of the data and its nomenclatures that relate to the markets, use cases, and fully support the development of delightful user experiences and engaging business models
- Develop the KPI's and data funnelling from user interactions

The data IS the business and structures the company "digital twin"

Building the company digital twin.

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“If you went to bed last night as an industrial company, you’re going to wake up this morning as a software and analytics company.” Jeff Immelt, former CEO of General Electric

"If, as Internet technology visionary Marc Andreessen put it in 2011 software is indeed eating the world, then the use of data is fuelling the hunger"

Eric Lemaréchal - MD FFS Digital

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Product Management
Driving Project Design, Specifications and Roadmaps
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Product Management Key Principles:

- Anticipating the evolution of market situations and services.
- Turning real needs into meaningful solutions.
- Driving strategic and tactical transformation.
- Customer empathy: putting customers and users at the heart of every research and design step.

Driving change with key responsibilities

- Analyzing the competitive situation
- Creating the vision and specifications
- Keeping the teams and management aligned on the objectives
- Tracking the development
- Preparing the launch plan

Relying on data and measurable insights

Data driven product plans and workflow scenarios

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"Product Management lies at the heart of well lead digital strategies, serving as another key foundation for building partnerships and developing both User Experience and User Interface Design."

Eric Lemaréchal - MD FFS Digital

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User Experience Design
Deliver services that offer exceptional usability and response to each user's need
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With the proliferation of ecosystem solutions available via software-as-a-service (SaaS), and the importance of curbing customer churn, UX is more important than ever. UX redefines businesses, as Enterprises become more customer/user-centric and all stakeholders increasingly expect seamless experiences.

This drives both faster adoption and stronger retention, building long term loyalty. This trend is growing in corporate software and services, across the board, and changing the workplace in all respects.

Today’s teams work from virtually everywhere:

As they collaborate easily and build amazing things faster. This transformation is an ongoing process, and workplace collaboration technology is constantly evolving in new ways

Major social media sites and applications have set the standards for what employees and customers expect from their interaction with enterprise solutions

User experience

A major impact on all workflows and applications

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"Customer Experience (CX), and User Experience (UX) more generally, are totally redefining enterprise products and services because of the profound transformations that the digital landscape is imposing on corporations' value proposition."

Eric Lemaréchal - MD FFS Digital

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User Interface Creation
Make it so slick and sticky that users just want to come back.
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The elegance and useability of connected services, virally promote the perception of a brand’s quality, perhaps more than any other corporate initiative can achieve today.

Enable beautifully designed interfaces with responsive applications and delightful end user interactions on any platform

We build on a longstanding tradition of design:

- Multiplatform and responsive
- Optimized for Mobiles, tablets and PC's
- Adapted to serve the immediate need with simplicity and elegance

UI creation

at the heart of customer satisfaction

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"Each platform has its characteristics and needs."

Eric Lemaréchal - MD FFS Digital

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Ecosystem Partnerships
Build value by integrating with a network of innovative technology partners to enhance the performance of your operations.
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In order to generate short and long term value, “Going Digital” is increasingly becoming about how to integrate within a fast moving “Digital Ecosystem”, impacting the enterprise at large. No true transformation can be reached by merely “adding a few slick mobile apps” to legacy IT systems.

"Build or buy" - "make or partner"
Grow your presence in the ecosystem with the most pertinent technology solution providers, each in their field.

"The Digital Ecosystem is becoming the new Company Frontier"

There are such dynamics in the digital technology environment that your long term transformation strategy can only be as good as the quality of digital partnerships. Major cloud service providers and innovative start-ups offer significant opportunity to power growth and extend the value of your core business strategy.

We assist you with:
- Identification of companies and solutions that can boost the strategic plan
- Setting up the partnership framework
- Project management of the implementation phases

Ecosystems gradually integrate with the legacy environment

MD FFS Digital

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"Grow with partnerships and integrate them into your strategy in meaningful ways."

Eric Lemaréchal - MD FFS Digital

Ecosystem Partnerships
Build value by integrating with a network of innovative technology partners to enhance the performance of your operations.
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In order to generate short and long term value, “Going Digital” is increasingly becoming about how to integrate within a fast moving “Digital Ecosystem”, impacting the enterprise at large. No true transformation can be reached by merely “adding a few slick mobile apps” to legacy IT systems.

"Build or buy" - "make or partner"
Grow your presence in the ecosystem with the most pertinent technology solution providers, each in their field

PM Principles:

Customer Empathy
Customers and users at the heart of research

Find out more

"The Digital Ecosystem is becoming the new Company Frontier"

There are such dynamics in the digital technology environment that your long term transformation strategy can only be as good as the quality of digital partnerships. Major cloud service providers and innovative start-ups offer significant opportunity to power growth and extend the value of your core business strategy.

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We assist you with:
- the identification of great solutions that can boost the strategic plan
- Setting up the partnership agreements
- Project management of the implementation phases

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Enhancing engagement both for corporate teams and customers

CONNECT

People

Solutions
&

COLLECT

Meaningful Data

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ENGAGE

Happy Users

Anywhere

Any Time

On any Device

Getting down to Design and Execution

 

Business

Intent

Product

Design

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Process

Algorithms

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Ecosystem

Partnerships

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Data

Science and Quality

 

Experience

Engagement

Services

We help you build the exceptional user workflow architectures and designs. A Data driven approach
to grow experiences that truly make a difference for your Productivity applications and CRM.

We combine 360° design with innovative technologies to redefine workflows and engagement

Web UX

We design connected apps with contextual meaning and full responsiveness

Application UX

We assist with Product Management to enhance quality of services and timely delivery

Product Management

We provide simple and powerful designs with focus on style and fluid interactions with the core company process and data.

UI Design

We power Design Thinking to foster business and product innovation conducting workshops between key stakeholders

Design Thinking

We find the innovative providers to enable Cloud integration, collaboration, video/TV communications.

Development
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