The digital tsunami is forcing organizations to adapt, with unprecedented pressure to review core business propositions and to innovate. This is true not only of the company’s product and services offerings but also of the very way they operate.

Find out how to succeed with your transformation projects.

See our areas of digital expertise.

Experiences encompass all aspects of the user's interaction with the company, its services, and its products.

Engagements with meaning and...

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Design Thinking

Transformation by Team Design

Design Thinking provides a "team innovation" approach to problem solving and research. This is extremely useful in tackling complex process flows that are ill-defined or unknown, by understanding the human needs involved, by re-framing the variables in human-centric ways, by creating many ideas in brainstorming sessions, and by adopting a hands-on approach in prototyping and testing. Understanding the five stages of Design Thinking empowers teams to propose solutions in multiple scenarios and is the first step to delivering means for corporate productivity and delightful customer experiences.

We conduct creative workshops:

- Involve your key stakeholders
- Create the conditions to think outside the box and review best practices
- Define user scenarios that take build deeply on customer empathy
- Factor in innovative ecosystem services that link to your legacy solutions

Five Stages of the DT process

Courtesy "The Design Thinking Foundation"

"Design Thinking workshops are an essential component of well lead digital strategies. They do not only bring out the great ideas but also stimulate internal and external stakeholders to participate in the transformation process. They serve as a key foundation for the User Experience Design and the entire Product Management process."

Eric Lemaréchal - MD FFS Digital

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Product Management

Driving Project Design, Specifications and Roadmaps

Product Management Key Principles:

- Anticipating the evolution of market situations and services.
- Turning real needs into meaningful solutions.
- Driving strategic and tactical transformation.
- Customer empathy: putting customers and users at the heart of every research and design step.

Driving change with key responsibilities

- Analyzing the competitive situation
- Creating the vision and specifications
- Keeping the teams and management aligned on the objectives
- Tracking the development
- Preparing the launch plan

Relying on data and measurable insights

Data driven product plans and workflow scenarios

"Product Management lies at the heart of well lead digital strategies, serving as another key foundation for building partnerships and developing both User Experience and User Interface Design."

Eric Lemaréchal - MD FFS Digital

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User Experience Creation

Deliver services that offer exceptional usability and response to each user's need

With the proliferation of ecosystem solutions available via software-as-a-service (SaaS), and the importance of curbing customer churn, UX is more important than ever. UX redefines businesses, as Enterprises become more customer/user-centric and all stakeholders increasingly expect seamless experiences.

This drives both faster adoption and stronger retention, building long term loyalty. This trend is growing in corporate software and services, across the board, and changing the workplace in all respects.

Today’s teams work from virtually everywhere:

As they collaborate easily and build amazing things faster. This transformation is an ongoing process, and workplace collaboration technology is constantly evolving in new ways

Major social media sites and applications have set the standards for what employees and customers expect from their interaction with enterprise solutions

User experience

A major impact on all workflows and applications

"Customer Experience (CX), and User Experience (UX) more generally, are totally redefining enterprise products and services because of the profound transformations that the digital landscape is imposing on corporations' value proposition."

Eric Lemaréchal - MD FFS Digital

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User Interface Design

Make it so slick and sticky that users just want to come back.

The elegance and useability of connected services, virally promote the perception of a brand’s quality, perhaps more than any other corporate initiative can achieve today.

Enable beautifully designed interfaces with responsive applications and delightful end user interactions on any platform

We build on a longstanding tradition of design:

- Multiplatform and responsive
- Optimized for Mobiles, tablets and PC's
- Adapted to serve the immediate need with simplicity and elegance

UI creation

Each platform has its particular characteristics and needs which require a unified approach to the design and development process.

"We create positive impact through design by taking a human-centered approach to innovation and bringing to market new services. We design and quality test the most efficient and compelling user interfaces."
Eric Lemaréchal - MD FFS Digital

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Data Optimization

Goldmining the Data

Realizing the importance of data, and following a data-centric approach rather than an application-centric approach is what most enterprises are fostering nowadays to facilitate a seamless digital transformation. This approach unifies the operational and informational silos under a single architecture to not only enhance accuracy, but also eliminate the need to duplicate data thus saving considerable amount of time and improving performance.

Gone are the days when data was merely a supporting asset for businesses. With industrial revolution 4.0 round the corner, data is at the centre of the business, in fact, data itself is the business!

We help you assess the core data structure coherence and nomenclature:

- Review the value derived from existing databases and workflows
- Work with internal teams or outside specialists to adapt the future data strategy
- Structure aspects of the data and its nomenclatures that relate to the markets, use cases, and fully support the development of delightful user experiences and engaging business models
- Develop the KPI's and data funnelling from user interactions

The data IS the business and structures the company "digital twin"

Building the company digital twin.

“If you went to bed last night as an industrial company, you’re going to wake up this morning as a software and analytics company.” Jeff Immelt, former CEO of General Electric

"If, as Internet technology visionary Marc Andreessen put it in 2011 software is indeed eating the world, then the use of data is fuelling the hunger"

Eric Lemaréchal - MD FFS Digital

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Ecosystem Partnerships

Build value by integrating with a network of innovative technology partners to enhance the performance of your operations.

In order to generate short and long term value, “Going Digital” is increasingly becoming about how to integrate within a fast moving “Digital Ecosystem”, impacting the enterprise at large. No true transformation can be reached by merely “adding a few slick mobile apps” to legacy IT systems.

"Build or buy" - "make or partner"
Grow your presence in the ecosystem with the most pertinent technology solution providers, each in their field.

"The Digital Ecosystem is becoming the new Company Frontier"

There are such dynamics in the digital technology environment that your long term transformation strategy can only be as good as the quality of digital partnerships. Major cloud service providers and innovative start-ups offer significant opportunity to power growth and extend the value of your core business strategy.

We assist you with:
- Identification of companies and solutions that can boost the strategic plan
- Setting up the partnership framework
- Project management of the implementation phases

Ecosystems gradually integrate with the legacy environment

MD FFS Digital

“Smart incumbents realize that they can benefit from the insights and agility of startups, while startups have understood that the scale, reach, stability and regulatory management of incumbents can be helpful."

Mike Sigal, partner, 500 Fintech co-founder and early-stage investor