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360° Solutions

Design
Thinking

Innovation Workshops

Product
Management

Design Definitions and Delivery

Experience
Design

Delighting Users

Interface
Creation

Elegance and Power of Interfaces

Ecosystem
Partnerships

Technology Partner Value

Data
Optimization

Goldmining the Data

Customer
Cases

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Design
Thinking

Innovation Workshops

Product
Management

Design Definitions and Delivery

Experience
Design

Delighting Users

Interface
Creation

Elegance and Power of Interfaces

Ecosystem
Partnerships

Technology Partner Value

Data
Optimization

Goldmining the Data

Customer
Cases

PC
T
M
M
M

Design Thinking
Inspire | Design | Execute

Inspire | Design | Execute

We help drive transformations that produce a direct impact on your customers' engagements and your operational efficiency

Review the Services Portfolio
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"The goal of digital transformation is to create a smarter, faster business to better anticipate and meet its customers’ needs."
Daniel Newman | Futurum Research
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"Experience will overtake price and product as the key brand differentiator by 2020."
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Design Thinking
Innovate with your Teams
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Inspire groups to contribute

Faced with transformation challenges, teams often tend to jump to quick solutions and apply comfortable thinking patterns.

Design Thinking provides a "dynamic team innovation" approach to research. It is highly useful in tackling complex problems that are ill-defined, by understanding the needs involved in human-centric ways, by creating many ideas in brainstorming sessions, and by adopting a hands-on approach to prototyping and testing. It also serves to uncover core business value versus partnership solutions.

Think outside the box

- Involve key stakeholders.
- Review best practices and create conditions to think outside the box.
- Define use cases that build deeply on customer empathy.
- Open up to innovative ecosystem services that enhance legacy solutions.

Five key stages

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The Interaction Design Foundation.

"Workshops not only bring out powerful, new ideas but also stimulate stakeholders to participate fully in the Transformation process. They serve as a foundation for Product Management and Digital Experience Designs."

Product Management
Market Vision - Specifications - Roadmaps
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All too often neglected

Companies struggle to develop a clear strategy that helps them make efficient decisions because Product Management is not well represented in daily operations.

The PM function, however, is at the very heart of successful plans, providing critical guidance and project execution. We help you turn true needs into meaningful solutions and drive the transformation roadmaps to completion.

Key deliverables

- Analyze current status and competition.
- Create the vision and define specifications.
- Keep teams and management aligned on the objectives.
- Prepare launch plans and product life cycles.

Data driven Insights and Roadmap

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"Product Management serves as the driver for delivering insightful, data driven strategies and developing critical partnerships within the Digital Ecosystem ."

Experience Design
Creating Relationships that Delight Users
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A company wide endeavour

The impact of any poor experience with your company can prove to be devastating, not only due to unhappy users but also with amplified effects across social media. Widely acclaimed sites and applications have set the standards for what employees and customers expect from interacting with enterprise services and solutions.

We help you deliver services that offer exceptional usability and response to the broad range of your Company stakeholders needs.

Building key workflows

- Workshops and 360° Research
- Data and Business Process Optimization
- Development and Testing
- Innovative Search & Navigation solutions for quick/easy access to information.
- Integration with the broader Company Systems Backbone

"Quality of Experience for Customers (CX) and Users (UX) are redefining enterprise offerings. This is accelerated by deep transformations that digital landscapes are imposing on corporations' core value proposition."

User Interface Creation
Elegance, 'Stickiness' and Power
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The Interface is your brand

Your users are already accustomed to the very best. The elegance and stickiness of connected services, virally promote the perception of your brand’s quality, perhaps more than any other corporate initiative can achieve today.

With roots in the Experience Design, we create beautifully crafted, responsive application interfaces across the multiple platforms used to interact with your different company services.

20% Inspiration, 80% Method

"As far as the customer is concerned, the interface is the product." - Jef Raskin"

“Design is not just what it looks like and feels like. Design is how it works.” - Steve Jobs

“Good design is obvious. Great design is transparent.” - Joe Sparano
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Each platform has its characteristics which require solid device knowledge and a unified approach to the design and development process.

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Ecosystem Partnerships
Build Value, Boost Performance
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Grow with the Ecosystem or Wither

No true transformation is reached by merely launching a "nicer website" or “adding a few mobile apps” to legacy IT systems. In order to generate short and long term value, “Going Digital” is increasingly becoming also about how to integrate within a fast moving “Digital Ecosystem”, impacting the enterprise at large.

We help you in the process of "Build or Buy" - "Make or Partner" to enhance efficiency and grow your presence with innovative technology solution providers, each in their field of expertise.

Make or Buy

We assist you with:
- Identification of companies and solutions that can boost the strategic plan
- Setting up the partnership framework
- Project management of the implementation phases

Major cloud service providers and innovative start-ups offer significant opportunity to power growth and extend the value of your core business strategy.

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“Smart incumbents realize that they can benefit from the insights and agility of startups, while startups have understood that the scale, reach, stability and regulatory management of incumbents can be helpful."

Mike Sigal, partner, 500 Fintech co-founder and early-stage investor

Data Optimization
Customer and Operational Data Strategies
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Why Data?

"Gone are the days when data was merely a CRM asset. With the rise of industrial revolution 4.0, data is at the heart of the business, representing in essence the "Company's Digital Twin".

Data Analysis and Review

- Review legacy data value
- Work with teams and outside specialists to build powerful data strategies
- Structure Nomenclatures to better serve search and reporting
- Develop data KPI's and policies

Data, the fabric of the company "Digital Twin"

"Big data isn’t just a trend. It’s one of the core elements of a digitally intelligent company and brand. Think of it as the most powerful tool one has in reaching customers and creating a meaningful experience in their lives." Daniel Newman | Futurum Research

This is just as true of operational efficiency as it is of its customer knowledge.

“If you went to bed last night as an industrial company, you’re going to wake up this morning as a software and analytics company.” - Jeff Immelt, former CEO of General Electric

"If, as Internet technology visionary Marc Andreessen put it in 2011, 'software is eating the world', then the use of data is fuelling the hunger"

Eric Lemaréchal - MD FFS Digital

Customer cases
Proven workflow scenarios
Réseau de Transport d'Eléctricité de France
Powerlines maintenance division
Design Thinking
User Interface design
Data Quality
Wooneo Financial Services
Mobile Applications
User Experience Design
Multi-platform UI Design
PROJECT MANAGEMENT

Mobile Money remittance.

Cloud Streaming - Canada
Encoding & Media Management
Product Management
Corporate Development
Technology Partnerships

Microsoft, Intel, Amazon Web Services

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AfricaShop.com
Mobile Retail
User Interface design
User Experience
App and Web Prototypes
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StarDust Testing, France
Total Digital Application Quality Control
Business analysis
TECHNOLOGY PARTHNERSHIP

100% satisfaction in multiple industries

We have the privilege of working with high profile corporations in Utilities, Financial Services, Technology and Retail.

Data Analysis and Review

- Review legacy data value
- Work with teams and outside specialists to build powerful data strategies
- Structure Nomenclatures to better serve search and reporting
- Develop data KPI's and policies

Data, the fabric of the company "Digital Twin"

“If you went to bed last night as an industrial company, you’re going to wake up this morning as a software and analytics company.” - Jeff Immelt, former CEO of General Electric

"If, as Internet technology visionary Marc Andreessen put it in 2011, 'software is eating the world', then the use of data is fuelling the hunger"

Eric Lemaréchal - MD FFS Digital

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Creating the Digital Engagement and Trust

CONNECT

People

Solutions
&

PROVIDE

Meaningful Interactions

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ENGAGE

Happy Users

Anywhere

Any Time

On any Device

With Clear Business Intent, Innovative Design and Detailed Planning

Key Success Factor: 360° Holistic Approach

 

Business

Intent

Product

Design

_

.

Process

Algorithms

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.

Ecosystem

Partnerships

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.

Data

Science and Quality

 

Experience

Engagement

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MD FFS Digital
Experiences for Digital Users
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